Terms and Conditions
Refund/Cancellation Policy
Effective Date: January 14, 2025
This Refund/cancellation Policy is incorporated into and governed by the Terms and
Conditions of CM Pro Photo. By booking services, placing an order, or entering into a
school photography agreement, the school, parents, and students agree to the terms
outlined below.
1. General Policy
All purchases made with CM Pro Photo are final and non-refundable, except where
required by applicable law or expressly approved in writing by CM Pro Photo.
This policy applies to, but is not limited to:
• School portrait sessions
• Sitting or session fees
• Printed photographs and products
• Digital images or downloads
• Retakes, reprints, background changes, and specialty items
Once photography services have been performed or an order has been submitted to
production, no cancellations, refunds, or credits will be issued.
2. School Contracts & School Portrait Programs
For school-contracted photography services:
• Sitting or session fees cover photography services only and do not include prints
or digital images unless explicitly stated in writing.
• Portrait orders placed by parents or guardians are individual retail transactions and
are not refundable once submitted to production.
• CM Pro Photo is not responsible for dissatisfaction based on personal preference,
including but not limited to facial expression, pose, hairstyle, wardrobe, or
background selection.
• Once portrait files are submitted to the school for yearbook or administrative use,
no refunds will be issued for those services.
The school acknowledges and agrees that CM Pro Photo’s liability for any allegedly
defective service or product is strictly limited as stated in the Terms and Conditions.
3. Limited Exceptions
Refunds or replacements may be considered only in the following limited circumstances
and solely at the discretion of CM Pro Photo:
• Verified Production Defects: If a printed product contains a confirmed production
error, CM Pro Photo may offer a reprint or refund for the affected item only.
• Duplicate or Erroneous Charges: If an incorrect charge is confirmed, a refund may
be issued for the duplicated amount.
• Service Non-Performance: If CM Pro Photo is unable to perform contracted
services due to circumstances entirely within its control, a refund or credit may be
considered.
All refund or replacement requests must be submitted within 21 days of receipt of the
product or service. Requests submitted after this period will not be considered.
4. Destruction Requirement for Refunds or Reprints
In cases where a refund or reprint is conditionally approved, CM Pro Photo may require
proof that the entire original order has been destroyed. Destruction must render each
print unusable, typically by cutting each print completely in half, just once.
If prints are shredded, excessively cut, or otherwise destroyed in a manner that
prevents CM Pro Photo from identifying the specific image or product, we will be
unable to verify the item in question. In such cases, no refund or reprint will be issued.
All destruction must be performed exactly as instructed and must clearly show the original
image and product size while rendering the print unusable.
Failure to comply with destruction requirements may result in denial of a full refund and
issuance of a partial refund or reprint at CM Pro Photo’s discretion.
5. Refund Review Process
Upon receipt of a refund request:
• CM Pro Photo will review the request and supporting documentation.
• Determination will be made within 10 business days.
• Approved refunds will be issued to the original payment method. Processing times
may vary depending on financial institutions and payment processors.
CM Pro Photo is not responsible for delays caused by third-party payment providers.
6. Chargebacks
Initiating a chargeback without first contacting CM Pro Photo to resolve the issue is a
violation of this Refund Policy and the Terms and Conditions.
CM Pro Photo reserves the right to:
• Dispute chargebacks
• Provide documentation to financial institutions
• Refuse future services to individuals or schools involved in chargeback abuse
7. Policy Modifications
CM Pro Photo reserves the right to modify or update this Refund Policy at any time.
Changes take effect immediately upon posting. Continued use of CM Pro Photo’s services
constitutes acceptance of the updated policy.
8.Ownership of Images
All images taken during the photo session are the property of CM Pro Photo
Permission for Use
CM Pro Photo has the right to use the images for promotional purposes, including but not limited to:
Print advertising
Website and social media
Studio displays
Marketing materials
You understand that no monetary or other compensation will be provided for the use of these images for promotional use.
Opt-Out Option
If you prefer to opt out of this release and restrict the use of your images for advertising purposes, you may notify us via email at CustomerServiceCMProPhoto@outlook.com Opt-out requests must be submitted within 30 days of the session date.
Questions regarding this Refund Policy should be directed to CM Pro Photo using the
contact information provided on our official website.
Email: CustomerServiceCMPROPHOTO@outlook.com
562-281-5305
Monday: 9:00 AM – 3:00 PM
Tuesday: 9:00 AM – 3:00 PM
Wednesday: 1:00 PM – 7:00 PM
Friday: 9:00 AM – 3:00 PM